Privacy Policy

1. Who we are

Lunox Smart Hotel Pte. Ltd. ("we", "us", "our") operates lunox-smarthotel.com (the "Website"). We are committed to protecting the personal data of visitors and users of our Website in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA") and other applicable laws.

This policy explains what information we collect, why we collect it, how we use and share it, how long we keep it, and the choices available to you.

If anything here is unclear, contact us at hello@lunox-smarthotel.com.

2. Information we collect

We may collect the following categories of information:

• Information you provide to us — such as your name, email address, telephone number, company name, mailing address, and any message or content you send through our contact forms, booking forms or email.
• Information collected automatically — such as your IP address, browser type and version, device type, operating system, referring page, pages viewed, and the date and time of your visit.
• Cookies and similar technologies — small files stored on your device that help the Website function and help us understand how it is used. See Section 5.
• Information from third parties — such as booking platforms, payment providers or analytics providers, where you have used their services to interact with us.

We do not intentionally collect sensitive personal data through this Website. Please do not submit information you consider sensitive unless we specifically ask for it.

3. How we collect information

We collect information when you:

• visit or browse the Website;
• fill in a form, make a booking or create an account;
• subscribe to a newsletter or marketing communication;
• contact us by email, phone or through the Website;
• otherwise interact with the Website or with us.

4. How we use your information

We use personal data for purposes including:

• providing, operating and improving the Website and our services;
• responding to your enquiries, requests and bookings;
• processing transactions and sending related information, including confirmations and receipts;
• sending administrative information such as updates to our terms, conditions and policies;
• sending marketing communications where you have consented, and where you have not opted out;
• monitoring and analysing usage and trends to improve your experience;
• detecting, preventing and addressing fraud, security issues or technical problems;
• complying with legal obligations and enforcing our terms.

We will not use your personal data for a purpose that you would not reasonably expect, unless we obtain your consent or where the law otherwise permits or requires it.

5. Cookies

We use cookies and similar tracking technologies to operate the Website, remember your preferences, and understand how the Website is used.

• Strictly necessary cookies — required for the Website to function, for example security and session management.
• Preference cookies — remember settings such as language or region.
• Analytics cookies — help us understand how visitors use the Website so we can improve it.
• Marketing cookies — used to deliver relevant advertising, where enabled.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the Website works. Where required by law, we will ask for your consent before placing non-essential cookies.

6. Disclosure of your information

We may share personal data with:

• Service providers who help us operate the Website and our business, such as hosting, analytics, payment processing, email delivery and customer support. They may only use the data to provide services to us.
• Professional advisers, including lawyers, auditors and insurers.
• Authorities where disclosure is required by law, regulation, court order or governmental request.
• Business transfers — in connection with a merger, acquisition, restructuring, sale of assets or insolvency, your information may be transferred as part of that transaction.

We do not sell your personal data.

7. Transfer of data outside Singapore

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the recipient is bound by legally enforceable obligations to provide a standard of protection comparable to that under the PDPA.

8. Retention / deletion of data

We keep personal data only for as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When data is no longer required, we delete or anonymise it. To request deletion of your data, contact our DPO at hello@lunox-smarthotel.com with your name, contact number and/or email. We will reply to your email of the status about your data deletion.

9. Security

We take reasonable precautions to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal. These include technical measures such as encryption and access controls, and organisational measures such as staff training and internal policies.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your rights

Subject to applicable law, you may have the right to:

• request access to the personal data we hold about you;
• request correction of inaccurate or incomplete data;
• withdraw consent for us to collect, use or disclose your data, where consent is the basis for processing;
• ask questions about our data practices;
• lodge a complaint with the Personal Data Protection Commission (PDPC) of Singapore.

To exercise these rights, contact us at hello@lunox-smarthotel.com. We may need to verify your identity before responding, and we will respond within the time required by law. A reasonable fee may apply for access requests.

Please note that withdrawing consent may affect our ability to provide certain services to you.

11. Third-party links

The Website may contain links to third-party websites or services that we do not operate. We are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.

12. Children's privacy

The Website is not directed at children under the age of 13, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

13. Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Where changes are significant, we will provide additional notice. Please review this policy periodically.

14. Contact us

If you have questions, concerns or requests regarding this policy or your personal data:

LUNOX
Email: hello@lunox-smarthotel.com
Telephone: +65 9743 1319